System Status

Welcome to our system status page. This page is updated with any planned maintenance or current system issues.

Please check this page before contacting customer services.

Current System Status

Mail Delivery Problems

16:06 09/06/2018

We are aware that users of our shared mail platform have encountered problems over the past months sending to the following providers:

- Microsoft (Hotmail & Office 365)
- Yahoo
- BT
- AOL

This is down to the sheer size of our mail platform and large quantities of mail we send to these various providers. We have been working over the past few months on improving the reputation of our platform by introducing new filtering technologies to help stop the emails which can cause negative marks left on our systems.

While this situation has improved, we are aware that from time to time users will see bouncebacks from the above providers. Our advice for these cases would be:

Add an SPF record:
If you're using our servers alone, the following SPF record can be added to your domain names DNS configuration as TXT record:

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

Use an alternate mail server:
We have a lot of different mail servers, all with different IP's. If one mail server can't send your email to a certain provider, try sending it via another. Our support teams can help identify a suitable server for you.

Alternatively, we have a webmail interface which uses a more sophisticated filtering system.

Connectivity issues on Premium Hosting

16:44 11/09/2018

2018-09-18 11:39
We are aware of a separate issue with Premium Hosting and our we are investigating this. We do apologise for the inconvenience caused.

2018-09-13 11:47
We are still investigating this problem, some sites are still affected by this issue. We do apologise for the inconvenience caused.

2018-09-12 17:30
We are still investigating this problem, most of the affected sites on the platform are working without any notable problems currently, however some sites are still affected by this performance issue of which we are still actively investigating. We do apologise for the inconvenience caused.

2018-09-11 16:44
We are currently having adverse performance on the premium hosting platform, and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.

Planned System Maintenance

Network maintenance

21:00 12/09/2018

We will be performing network maintenance at this time. Services may experience a brief connectivity loss lasting a few minutes.